FAQ

Q: ARE YOUR ITEMS AUTHENTIC?

A: Yes, everything we sell is checked for authenticity before we upload it to our online store, therefore you can shop with confidence that the goods you are buying are guaranteed to be authentic. 

Q: HOW LONG DOES SHIPPING TAKE?

A: For orders within NZ. Please allow 2-5 working days for orders that have been purchased with standard post. If courier post has been selected your order will arrive within 1-2 working days. For international orders, shipping can take from 3-14 days to arrive.

Q: DO YOU SHIP INTERNATIONALLY? WHAT IS THE SHIPPING RATE?

A: Yes, we ship to all countries. The shipping rate is provided at checkout once you input your country. 

Q: WHAT COMPANY DO YOU SHIP YOUR ITEMS WITH? HOW CAN I TRACK?

A: We ship with NZ Post. We email you tracking information as soon as your item is shipped.

Q: CAN I RETURN MY ITEM?

All sales are final and we currently do not offer any refunds for items purchased.

Please refer to the returns policy if you feel your item does not meet the quality stated in the description of item when purchased.

Q: ARE YOU ABLE TO SOURCE ITEMS OR OFFER PERSONAL SHOPPING IF THEIRS A SPECIFIC ITEM I WANT? 

A: Yes, we will gladly help customers find specific items and will look into getting any items requested. Contact us on social media or fill out the contact form on the website and we will get back to you.

Q: DO YOU OFFER CONSIGNMENT OR BUY OUTS?

A: We currently do not offer consignment and everything online currently is stock we own. However, we are working to be able to offer our customers a chance to consign their products on our site in the future. We are always interested in buying stock so if you'd like to sell to us contact us on social media or fill out the contact form on the website and we will get back to you if we're interested.

Q: DO YOU HAVE A PHYSICAL STORE?

A: We currently do not have a physical store and all items are sold online. However, we may look into opening a store in the future.

ANY OTHER QUESTIONS PLEASE DON'T BE AFRAID TO ASK USING OUR CONTACT PAGE